Frequently Asked Questions

Got a question about MY Compliance Management? Have a look below but if you can't find the answer or would just rather have a chat give us a call!


Legislation

Where can I see my legal register?
Who gets notifications for legislation updates?
How do I get legislation updates?

Pricing

What's the price/cost?
Can I pay monthly?
Can I pay by Direct Debit?
Are there any hidden costs?

General

Where is my data stored?
What's the difference between the trial and a paid account?
Can MY Compliance Management be integrated with other systems?
Are there specific IT requirements?
How is my data protected and are you GDPR compliant?
What web browsers are supported on the system?
Can I have it installed on my server?
Are you only in the UK?
I couldn't find you on the top 10 of best compliance systems in google, why not?
Who are your customers?
How do I delete a user?
Can I have a read only user?
Do I get to choose which modules I want?

Support

What support and onboarding do you offer?
Do you offer onsite training?

Set Up

How do I add a user?
Whats the on boarding process? How are we introduced to the system?
Is there any addition training to help me set up?
Do you offer implementation?
How do I create a user group?
How do I make something private?
How long does it take to set up?

Account

Do they have to have an email address to use it?
Does my data carry on from my trial account?
How do I reset my password?
Can I have longer than a 2 week trial?
How can the software help people working remotely?
What happens at the end of our years subscription? Do we need to ask to be renewed?
Can I use your system as an intervention tool to manage behaviours etc?
How much data is included with my subscription?
What's the notice period if I wish to cancel my subscription with you?
Can I get my data if I leave you?
Can I have more than 100 users?
Can I cancel anytime?
If I delete something by accident can it be retrieved?

Functionality

Will it remind me when a contractors requirement is due to expire?
Can I customise or add my own fields?
Can I store training certificates in the system?
Can I create my own audits?
Does it work offline?
Can I give my contractors access to upload their documents?
Can I use legsilation from my country in it?
Is it mobile friendly?
How do you keep your database of legislation up to date?
Do you provide any other legislation outside of the UK?

User Access

Can non-users access information or report in to MY Compliance Management?
I have more people I need to have access to my system but they don't need access to everything.. How do we do this?
Do you have different user levels?

Risks

Do you have any generic risk assesments included?
Can I copy a risk register?

Substance Database

Do you have the ability to add COSHH data sheets to the system?
Can you attach substances from the database to a risk assessment?

Actions

Can I escalate an action?

Aspects

Can I delete an aspect register?
Can I copy an aspect register?

Audits

How do you delete part of an audit imported from Library or edit the criteria?

Assets

Can I add users to get asset alerts?

Incidents

Can I delete an incident?

Requirements

Can I change the owner of a requirements register?

Training Manager

Can I change the surname of a user or trainee?
How do I flag an employee as left the company in Training module?
Can standard users add their own training?
Is it possible to change the email notification settings for training expiry reminders?

Contractor Management

Where can I store my contractors training records?

Documents

Where can I manage my documents?
What files can I upload?
Can i link to a SharePoint document that i have created?