Frequently Asked Questions

Got a question about MY Compliance Management? Have a look below but if you can't find the answer or would just rather have a chat give us a call!


Legislation

Where can I see my legal register?
Who gets notifications for legislation updates?
How do I get legislation updates?

Pricing

What's the price/cost?
Can I pay monthly?
Can I pay by Direct Debit?
Are there any hidden costs?

General

Are you only in the UK?
Can MY Compliance Management be integrated with other systems?
What's the difference between the trial and a paid account?
Are there specific IT requirements?
How is my data protected and are you GDPR compliant?
How do I delete a user?
Can I have it installed on my server?
Where is my data stored?
I couldn't find you on the top 10 of best compliance systems in google, why not?
Who are your customers?
Can I have a read only user?
What web browsers are supported on the system?
Do I get to choose which modules I want?
Mobile App Versions and Details

Support

Do you offer onsite training?
What support and onboarding do you offer?

Set Up

How long does it take to set up?
How do I make something private?
How do I create a user group?
How do I add a user?
Is there any addition training to help me set up?
Do you offer implementation?
Whats the on boarding process? How are we introduced to the system?

Account

How much data is included with my subscription?
Can I get my data if I leave you?
What's the notice period if I wish to cancel my subscription with you?
How do I reset my password?
How can the software help people working remotely?
Can I use your system as an intervention tool to manage behaviours etc?
If I delete something by accident can it be retrieved?
Can I cancel anytime?
What happens at the end of our years subscription? Do we need to ask to be renewed?
Can I have more than 100 users?
Can I have longer than a 2 week trial?
Do they have to have an email address to use it?
Does my data carry on from my trial account?

Functionality

Can I customise or add my own fields?
Can I store training certificates in the system?
Can I create my own audits?
Can I give my contractors access to upload their documents?
Will it remind me when a contractors requirement is due to expire?
Does it work offline?
How do you keep your database of legislation up to date?
Do you provide any other legislation outside of the UK?
Is it mobile friendly?
Can I use legsilation from my country in it?

User Access

Can non-users access information or report in to MY Compliance Management?
I have more people I need to have access to my system but they don't need access to everything.. How do we do this?
Do you have different user levels?

Risks

Do you have any generic risk assesments included?
Can I copy a risk register?

Substance Database

Do you have the ability to add COSHH data sheets to the system?
Can you attach substances from the database to a risk assessment?

Actions

Can I escalate an action?

Aspects

Can I copy an aspect register?
Can I delete an aspect register?

Audits

How do you delete part of an audit imported from Library or edit the criteria?

Assets

Can I add users to get asset alerts?

Incidents

Can I delete an incident?

Requirements

Can I change the owner of a requirements register?

Training Manager

Can standard users add their own training?
Can I change the surname of a user or trainee?
Is it possible to change the email notification settings for training expiry reminders?
How do I flag an employee as left the company in Training module?

Contractor Management

Where can I store my contractors training records?

Documents

Can i link to a SharePoint document that i have created?
Where can I manage my documents?
What files can I upload?